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Privacy Policy
Last updated: September 1, 2026
This Privacy Policy describes how Zhongshan Xuanweizhe Technology Co., Ltd., operating under the SUNWAYMAN brand, collects, uses, discloses, and protects personal information when you visit sunwayman.com, place an order, create an account, contact us, or use our services.
Information We Collect
- Contact and account information: such as your name, email address, telephone number, account credentials, and information you provide when you contact us.
- Order and delivery information: such as billing and shipping addresses, order details, delivery information, return requests, and customer-service correspondence.
- Payment information: payment details are handled by the payment providers available at checkout, including PayPal and Stripe when enabled. We receive transaction information, payment status, and references needed to confirm, fulfill, refund, and support an order.
- Device and usage information: such as IP address, browser type, operating system, pages visited, referring pages, approximate location, language, and other log or diagnostic information.
- Content you submit: such as product reviews, support messages, chat messages, attachments, or other information you choose to send to us.
How We Use Personal Information
We use personal information as reasonably necessary to:
- operate, maintain, and improve the website and online store;
- create and manage accounts, process payments, fulfill orders, arrange delivery, and handle returns or refunds;
- respond to questions, provide customer support, and send service or transaction messages;
- protect the website, detect fraud, prevent abuse, and maintain security;
- understand usage of the website and improve products, services, and communications;
- send marketing communications when permitted and in accordance with your choices; and
- comply with legal obligations and enforce our agreements.
Cookies and Similar Technologies
We use cookies and similar technologies that are necessary for the website, account, cart, checkout, security, language, and region preferences to work. Where enabled, affiliate, analytics, advertising, chat, or other third-party services may also use cookies or similar identifiers.
| Category | Purpose | Typical duration |
|---|---|---|
| Session and security | Maintain sessions, cart and checkout state, and security protections such as CSRF protection. | Session-based or as required for the security function. |
| Language preference | Remember the language selected or used for the website. | Usually the browser session unless the browser retains the preference. |
| Region preference | Remember the selected or detected country so that the website can display relevant availability and shipping information. | Up to 30 days for the region preference. |
| Affiliate or referral | Where the affiliate program is enabled, attribute visits or orders to a referral source. | Determined by the relevant service provider. |
You can control or delete cookies through your browser settings. Blocking necessary cookies may affect login, cart, checkout, or other website functions. Third-party services may have their own cookies, privacy notices, and controls.
Service Providers and Disclosure
We may share personal information with service providers that help us operate the business, including payment processors, hosting and infrastructure providers, email and customer-support providers, shipping and fulfillment partners, security providers, and analytics or affiliate providers where enabled. These providers may process information only as needed to provide their services or as otherwise permitted by law.
If our affiliate program is enabled, GoAffPro may process referral identifiers and order-attribution information. Payment providers, including PayPal and Stripe when enabled, process payment information under their own privacy policies and terms.
We may also disclose information when required by law, to protect our rights or users, to investigate fraud or security issues, during a corporate transaction, or with your consent. We do not sell personal information for money.
Marketing Choices
We may send marketing messages where permitted by law. You can unsubscribe by using the unsubscribe link in a marketing email or by contacting us at service@sunwayman.com. Service messages about an order, account, security, or support request may still be sent when necessary.
International Transfers
Our service providers may process personal information in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers and provide additional information about those safeguards upon request.
Lawful Bases for EEA Residents
If you are in the European Economic Area, we may process personal information on the basis of your consent, performance of a contract, compliance with legal obligations, protection of vital interests, or our legitimate interests where those interests do not override your rights and freedoms.
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, security, accounting, dispute resolution, and legal or regulatory obligations. The retention period depends on the type of information and the reason it was collected.
Automated Decision-making
Payment and security providers may use automated checks to detect or prevent fraud. We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you. If you have concerns about an automated decision, contact us using the information below.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To make a request, contact service@sunwayman.com. We may need to verify your identity before responding.
Children's Privacy
The website is not intended for children under 13, or any higher minimum age required by applicable local law. We do not knowingly collect personal information from children below the applicable age. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No online transmission or storage system can be guaranteed to be completely secure, and you should not send confidential payment information by email.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, services, legal obligations, or data practices. The updated version will be posted on this page with a revised update date.
Contact
Legal business name: Zhongshan Xuanweizhe Technology Co., Ltd.
Address: No. 28-1, Dongxing Road, Pingdong Industrial Zone, Sanxiang Town, Zhongshan City, Guangdong Province, China
Phone: +86 15999598944
Email: service@sunwayman.com
Refund Policy
Last updated: September 1, 2026
By placing an order through our website, you agree to the terms below. This policy explains our return, exchange, refund, and order-cancellation procedures for orders placed through the SUNWAYMAN online store. Applicable consumer-protection laws may provide additional rights.
Returns
We offer a 30-day return window. You must contact us within 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.
How to Request a Return
To request a return, email service@sunwayman.com with your order number and the reason for the request. If the return is approved, we will provide instructions on how and where to send the package. Items sent back without prior return authorization will not be accepted.
Return Shipping
For standard returns, return shipping costs are your responsibility. If an item is defective, damaged, or incorrect, contact us before returning it so that we can review the issue and provide case-specific instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. We will review the issue and explain the available remedy.
Non-returnable Items
We do not accept returns for items marked as final sale or for gift cards, where applicable. Any product-specific return restriction will be shown on the product page or communicated before purchase.
Exchanges
We offer exchanges for damaged items, incorrect products, incorrect sizes, or defective products. If you need an exchange, contact us at service@sunwayman.com before sending the item back.
Order Cancellation
If the product is still being processed, you may request cancellation and a full refund. If the order has already been fulfilled and a UPS, DHL, or USPS tracking number has been issued, you must wait until the package arrives and then request a return under this policy.
Refunds
After we receive and inspect your return, the inspection may take approximately 5–7 business days. We will notify you whether the refund or exchange is approved. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may need additional time to post the refund.
If you have questions about a return or refund, contact service@sunwayman.com.
Customer Support: service@sunwayman.com
Shipping
We currently offer Standard shipping to eligible destinations worldwide. China is excluded from this shipping policy.
PLEASE NOTE: Our order cut-off time is 5:00 PM Monday through Friday, China Standard Time (GMT+8). Orders placed and payment authorized before the cut-off time enter processing the same business day. The full processing time is 0–3 business days.
The time frame of an order delivery is divided into two parts:
- Processing time: 0–3 business days.
- Transit time: 12–15 business days in transit after the carrier receives the package.
Estimated total delivery time: approximately 12–18 business days, combining processing and transit time.
We have a warehouse in the US and some products can be shipped from the US.
Please contact service@sunwayman.com for details on which products are shipped from the US warehouse.
Shipping availability and the applicable shipping fee are confirmed at checkout based on the destination and order details.
Some remote areas cannot be delivered. Actual delivery time may also be affected by customs clearance, weather, or carrier disruptions.
If you have any questions, please send us a message to our e-mail service@sunwayman.com.
Customer Support: service@sunwayman.com
Terms of Service
Last updated: September 1, 2026
OVERVIEW
This website is operated by Zhongshan Xuanweizhe Technology Co., Ltd. under the SUNWAYMAN brand. Throughout the site, the terms "we", "us" and "our" refer to Zhongshan Xuanweizhe Technology Co., Ltd. and SUNWAYMAN. We offer this website, including the information, tools, products, and services available from it, subject to your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please review that policy before submitting personal information.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SUNWAYMAN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SUNWAYMAN and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China. This does not limit any mandatory consumer-protection rights that apply in your place of residence.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Legal business name: Zhongshan Xuanweizhe Technology Co., Ltd.
Address: No. 28-1, Dongxing Road, Pingdong Industrial Zone, Sanxiang Town, Zhongshan City, Guangdong Province, China
Phone: +86 15999598944
Email: service@sunwayman.com